if you complain enough about an address change that they didnt honour...thus making you get behind on bills...which in turn you cant change your plan (ie, from a high monthly plan to a lower usage one) they will credit you $100.00 if you talk your way through to a supervisor.

everyone get some of your cash back!

Hi-Allll! I am a filthy comment spammer. See my site to learn how I spammed you: http://gir.dyndns.org:3400/

Hi ,
All I want to do is extricate myself from all this mess . Bell Mobility still keeps billing me , and when I try to contact them by phone at 10 A.M.(E.S.T.) , their answering machine tells me they are open for business between 8 A.M. and 9 P.M. Obviously , they don't want to speak to me . How can I get off this roller coaster ? They are charging me more all the time and I want OUT , but they refuse to communicate . I will never , never , never deal with this outfit again . It has been nothing but grief and financial disaster .

Their last bill to me is over $1000.00, can't reach someone on the phone, can't e-mail since they say they are not accepting any more e-mails due to the volumes. Sent letter to President of Bell Mobility,Michael Neuman,no reply. CRTC says they don't deal with billing issues for cell phones and Ministry of Consumer Relations say the same thing, they provided me with an e-mail to Bell Executives, I sent an e-mail and it was returned, no reply. How can this be legal??

To my surprise, I received a quick response from Bell Mobility confirming that my wife and I are (finally) going to get the full Digital Bundle discount we were promised. I'm going to wait and see if they live up to their commitment. For now, I will tone down my advice for anyone considering signing up with Bell Mobility from "DON'T" to "PROCEED WITH EXTREME CAUTION".

All we have had is problems with billing issues and customer service from bell mobility for the past six months. We didn't receive a bill from them for two months and when we did it was $1300,and they wanted all their money NOW. We had also just bought a new phone from them which cost me $300 and I was supposed to get a $150 credit on our bill, which also took five months to see and that was after calling every month and asking where it was.
We were making payments of $400/month or more at times, but still kept getting threats of our phone being turned off. I can see if we weren't paying every month or not trying to make payments on it, but they new it would of been paid in full by Jan. 4th, the balance owing was only $318 and they shut our phones off.
Since then we have been trying to cancel our services with them, but you get different information everytime you call, if you can get through. They want us to pay $200 a phone to cancel our services with them, but as I see it we should not have to pay for what started out being their fault. I would NEVER deal with BELL again, and would never recommend them to anyone.

My wife has a Pay As you Go phone, which she uses basically for emergencies.

We've had the account for several years and apparently have accumulated $239 in the Account.

However, the battery will not hold its charge, and we are obliged to buy a new phone because they no longer make them.

And that's going to cost us a minimum of $150.

On Friday, I was told that if I talked to the right person, I could probably arrange to use this surplus to buy a new phone.

WRONG -I spent 30+ minutes waiting on their 1-800 number this morning to be told that they could not / would not do it. I then spent another 10 minutes waiting to speak to a supervisor, who confirmed the story.

Apparently, she is virtually unique, as she works for a major corporation, and has no supervisor (that I could speak to) apparently!!

I'm on pension and funds are protracted. You'd think that a fat-cat organization like Bell Mobility could be a bit more accomodating! The phone's perfectly OK - but they don't make replacement batteries for it anymore.

Merry Christmas to you Mr.Neuman, and to all your staff - enjoy your hard nosed bonuses

Rod in Ottawa

Well, I'm with Rogers wireless, and I can tell you that billing wise, they don't screw up, and their customer service is pretty good. So, if you manage to get rid of Bell, go for Rogers.

FYI

As a former bell mobility cusomer service rep you as customers had plenty of notice about the billing change and come on lets be real its hard to change over 4 million customer records theres bound to be problems, and for the other customers who just complaine about everything get real if you dont pay you don't get service if you signed a contract guess what you have to pay 200 to get out of it. and phones arent free so if is old and broken then you have to get a new one and the batterie issue is not bells fault its the manufacturer of the phone

I would share the same feelings as many of the comments above. I complained enough having spent a total of over 5 hours on the phone to get credits because of NSF charges that my bank billed me because they tried to take Aug/Sept payment at the same time when they actually took August 3 days previous. Then I had to fight even more to get Pre-Auth Chequing taken off my account because I couldn't trust them to do things right. After all was said and done I had about $165 in credits applied to my account. I also managed to get my bank to reverse the charges too. :)

I was sweet talked into buying a new cell phone, not only is it no better then the old one but this billing that was only going to be down for one month has been worse all year. It is a joke and I will be switching very soon.

I want to change my advice (Dec. 8) for anyone considering signing up with Bell Mobility from "PROCEED WITH EXTREME CAUTION" TO "DON'T". After more than four months, they have still not managed to get things 100% right. I'm beginning to doubt if they ever will. As for the Jan. 5 comment from a former Bell Mobility Customer Service Rep, other large telcos in Canada and the US have managed to implement the same billing system as Bell Mobility with far fewer problems. Blaming the customer simply doesn't cut it in this case. Bell Mobility screwed up -- pure and simple.

I'm in B.C. I have not got a correct bell bill since august. I received a text messaging saying my account was overdue, then an apology letter the same day. haha. Their service is appalling. Cancel now and go somewhere else.

Well...it isn't just Bell Mobility. I got sweet talked into high speed. So I left Rogers to move to Bell. Huge mistake. Their customer service is nothing short of pathetic. They have made billing errors (1st month), they didn't get my email working with the Microsoft MSN Sympatico for about a month and 7 (yes 7) calls and a lot of threats. Still can't hook up my accounts to get them on one bill. If you can...stay with Rogers. I never thought I would say it but they are great.

I *just* got cut-off from my cell phone after 2 hours on the phone trying to deal with my billing horror story (we haven't seen a bill in 6 months--I'm not paying until I see what I'm paying for).

I got mad at the woman from Accounts and she turned around and cut me off. Nice way to deal with the public--don't bill, don't answer calls for 3 months, change our address so the bills go somewhere else, put us in arrears without telling us (since the address is wrong) keep us on the phone for hours and then cut us off.

I won't even get into the digital bundle troubles.

Cell phones as a whole are a legal scam. They get you to sign misrepresented contracts and buy disposable phones. Then when the phone breaks, they make you think that you are getting a deal by discounting the price of it and extending your contract. Then if you want to not extend the contract, then bend over and pay the MSRP for something that might last you the next 2 years.

I wish Bell mobility would figure out whats going on. I do not appreciate calling them just to get someone who is arguementative, rude, calls me a liar, then threatens me with collections and refuses to listen. *sigh*

Can anyone tell me how can I contact Mr. Michael Neuman? I'm convinced going straight to the top is the only solution. Thanks

I pay for my wife's cell phone by credit card deduction on a monthly basis. Recently she tried to use the phone and received a message that her time allottment had run out and to please "top up" her account. This seemed strange as she does not use the phone much and even if she had used up her time, any excess calls should have been charged on the monthly bill which comes to me.

I phoned Bell Mobility and after about 3/4 of an hour a lady finally came on the line. She informed me that my wife's phone was inactive becuase my credit card had expired.

I replied that the credit card had been renewed automatically as it always was and that there had been no interruption of service. She said when the expiry date passed it was up to me to inform them that it had been renewed.

I asked why did they not continue to bill me and if there was any trouble to inform me? She said they do not do that. Apparently they assume that people's cards will not be renewed after the expiry date.

This seems ridiculous to me. Only a minute fraction of all cards are not be renewed and yet they put everyone to the trouble of informing them when a card is renewed. And trying to do it by phone when it takes upwards of an hour to get your call answered is an outrageous imposition.

We have a Sympatico account which is paid by automatic credit card deduction and they do not require the customer to inform them that the card has been renewed. Symaptico is a Bell subsidiary. Perhaps Bell Mobility could phone Sympatico and find out how they do it. Hopefully Sympatico will answer the phone more promptly than Bell does.

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I recently signed up with Bell Mobility in September 2004, thinking they are a reputable national carrier. That was the worst decision ever. Their customer service is shit. Their billing practices are horrid. Thankfully, I only signed a 1 year contract.

ps. michael neuman is full of shit too, I sent him a letter to voice my displeasure with their customer service and billing. No response yet, and its been over 2 months.

Like many of you the Bell experience has been very frustrating. I have yet to receive a response from Mr. President Nueman. What ever happened to customer care and service. I am seriously contemplating a civil court action against Bell and its executives. Anyone interested in a class action email your address to woodsterbob@hotmail.com. These Bell Executives need to be taught a lesson. If there is a solicitor out there who reads this communique and who might be interested in taking this challenge on, please contact me.

> Hi Roy,
>
> How are you, could you please help me with this matter its seems like
> I am in back hole.
> This issue has been here from Nov, 2004.
> Regards,
> Zahoor Shah
>
>
> "INVESTOR RELATIONS"
> To: zahoor
> <> 01/17/2005 01:57 PM cc:
> Please respond to Subject: Re:
> relations.investisseurs zahoor has sent you some
> information
>
> Good morning!
>
> Thank you for your email and for letting us know about this situation.
> We apologize for any inconvenience it has created.
>
> We are forwarding your email to the Executive Office of Bell Mobility
> for their action. So far, after reading your emails, we are not sure
> where they
> have been sent. Possibilities are that Communications contact is the
> same as ours. They will get back to you directly.
>
> Thank you for your patience. Should you have any other questions, do
> not hesitate to contact us again.
>
> Sincerely,
>
> Lyne Roy
> Manager, Investor Relations, BCE Inc.
> 1 800 339 6353
>
> zahoor wrote:
> >
> > Hello,
> >
> > zahoor has sent you some information from the Bell Canada
> Enterprises (BCE) web site. To access this information, click here:
> http://www.bce.ca/en/company/teammembers/bce/index.php
> >
> > The BCE team
> >
> > Hi,
> >
> > please help me in this matter as no one in bell able to resolve this
> matter and they close the account without any communication and
> putting late fee on my account... Please see below.
> >
> > Zahoor Shah
> >
> > Hi Diane,
> >
> > How are you ........Is there some body who can help and resolve this
> issue in the world of BELL TELECOMMUNICATION planet.
> >
> > Zahoor Shah
> >
> > BCECOMMS
> > 01/12/2005 08:35 AM
> >
> > To: zahoor
> > cc:
> > Subject: Re: [Fwd: [Fwd: President of Bell Canada !
> waiting for reply]]
> >
> > Good day,
> > Once again, I have forwarded your email to Bell Mobility.
> > Thank you for your patience.
> > Regards,
> > Bell Canada Entreprises
> > Bcecomms@bce.ca
> > Tel.: 1 888 932-6666
> > Fax: (514) 870-4385
> > :
> >
> > Diane,
> > Please do some thing to open my account, I really appericiated, no
> body sent any email or phone call. how can i resolve this issue. only
> for 3 months back log which is created by bell and they are closing
> the account for customers, even I paid my Dec invoice. Please do some
> thing... Thanks a lot..
> > Zahoor
> >
> > BCECOMMS
> > 01/07/2005 02:44 PM
> > To: zzhoor
> > cc:
> > Subject: Re: [Fwd: [Fwd: President of Bell Canada !
> waiting for reply]]
> >
> >
> > Hi, Mr. Shah
> > I am sending this request directly to the person in charge of
> executive complaint.
> > Sorry again.
> > Diane.

> > zahoor :
> > Hi Diane,
> > After coming back from vacation they closed my cell phone account
> instead to resolve this issue. Intact I paid Dec 04 invoice on-line to
> keep active this account. Please some body pay attention and improve
> customer service.
> > Zahoor
> >
> > BCECOMMS
> > 12/30/2004 08:45 AM
> > To: zahoor
> > cc:
> > Subject: Re: [Fwd: [Fwd: President of Bell Canada !
> waiting for reply]]
> >
> >
> >
> > Good day,
> > My Christmas went very well. Thank you for asking.
> > I hope yours was as good!!
> > I am sorry to say that the person in charge of our Bell Mobility
> Executive complaint is on Christmas vacation. I am forwarding your
> email in priority...
> > I'm afraid I can't do much more at this point, but wish you a Happy
> New Year and health and love for 2005!
> > We will be closed from Friday until Monday inclusively. Back on
> Tuesday...
> > Regards,
> > Bell Canada Entreprises
> > Bcecomms@bce.ca
> > Tel.: 1 888 932-6666
> > Fax: (514) 870-4385
> >
> > zzahoor :
> > Hi Diane,
> > Hope your Christmas went well... there is no progress yet from bell
> mobility. I will appreciate if we can move quickly to resolve this
> matter.
> > Regards,
> > Zahoor
> >
> > EXECOFC
> > 12/17/2004 07:15 AM
> > To: "Bell Mobility ECT"
> > cc: zahoor COPRORATE COMMUNICATIONS"
>
> > Subject: [Fwd: [Fwd: President of Bell Canada ! waiting
> for reply]]
> >
> >
> >
> >
> > Please address this mobility concern at zahoor
> > ----- Message from BCECOMMS on Thu, 16 Dec 2004
> 16:18:00 -0500 ----- Subject: [Fwd: President of Bell Canada !
> waiting for reply]
> > Good day,
> > Customer's email: zahoor
> > Diane.
> > Bell Canada Entreprises
> > Bcecomms@bce.ca
> > Tel.: 1 888 932-6666
> > Fax: (514) 870-4385
> > -------- Original Message -------- Objet: President of Bell
> Canada ! waiting for reply
> > Date: Wed, 15 Dec 2004 15:39:25 -0600
> > De: zahoor
> > A: bcecomms@bce.ca
> >
> >
> >
> >
> >
> > Hi,
> > We are waiting reply for our request.
> > Regards,
> > zahoor
> > ----- Forwarded by Zahoor S on 12/15/2004 03:40 PM -----
> Zahoor
> > Sent by: Zahoor
> > 11/19/2004 01:10 PM
> > To: bcecomms@bce.ca
> > cc: zahoorshah@yahoo.com, jiyashah@yahoo.com
> > Subject: President of Bell Canada
> > Attn: This email is for President of Bell Canada.
> > Hi,
> > How are you i wanted to discuss with you with some issue with late
> billing and customer service by bell ca.
> > Today i called customer service to find out the higher bills, but
> unfortunately both rep and supervisor were unable to give any
> satisfaction. She seems to very mean and yelling and then she hung up
> the phone, i dont think so its a good customer service and she dont
> need to mean on customer if she has her own domestic problems, Bell
> should need Tense free customer service. If you have assess ,, i think
> you should have ,,, you can check the recording. (Times was today at
> around 7:30 to 8:35 morning 11/19/2004 and Cell No.xxx-xx-xxx)
> > Lets go to point! The issue is bell was updating their Billing
> system, we were unaware of minute usage specially if you have north
> America plan you cannot check UPDATED minutes because bell has only
> option you can check with Canadian minutes as per told by your "Un
> happy Supervisor", You can see the history of bills I never went more
> than 200 minutes. If bell is updating Billing system then customer
> should have right to know their minutes usage every month.
> > I have no statement yet. I checked the history over internet and
> kind a shocking that i have three bills together, that's OK but in
> every bill..... i need to pay extra amount. my usual bill is $69 +
> taxes. now its shows 364.53. North America Plan gives you 200 anytime
> minutes but in statement its shows long distance and local separate.
> Other thing is i got a phone call from bell reps may be 2 month ago
> and she told me that they gave me extra 100 minutes till end of year,,
> customer service does not know about that too. I was keep calling in
> those 2 months to update my minutes they had only one answer "We are
> updating our billing system"
> > When I subscribe the service they sent me a phone without
> accessories and after that for 6 months i was keep calling for missing
> all accessories, each and every time I have to give complete detail
> and they had only one answer " its on back order now". So the minutes
> I used for accessories embedded in my 200 NM plan because i was
> calling from USA.
> > Finally they told me that you can purchase the accessories form any
> Bell Store and let us know by fax ,,, we will give you a bill credit.
> So is this also customer responsibly to spent money, time, faxes
> etc....?
> > Other issue is Bell phone network is not compatible with any federal
> or Provincial Government 800 numbers, you can dial any Canadian
> government number... response is "Service is not available" even you
> have North America Plan.
> > I am requesting you to look in this matter and let me know. The
> dispute billing periods are September and October and it should be $69
> + tax as I never went UP 200 minutes.
> > Thanks for you help
> >
> > --
> >
> > --
> > Someone will get back to you as soon as possible.
> > Regards,
> > Bell Canada Entreprises
> > Bcecomms@bce.ca
> > Tel.: 1 888 932-6666
> > Fax: (514) 870-4385
> >
> >

Bundle from Hell
or
Bundle from Bell

(The attached is a copy of a letter sent by me to an executive friend who works in Research at Telia in stockholm SWEDEN)


The last time we were exchanging Microsoft messenger
I got interrupted by the phone and never got back on.

I would like to apologize
and thought you might be interested why I was on the phone for 40 minutes and off Messenger!

Our big telephone company in Canada is Bell Canada which has a subdivision called Bell Mobility for cellular phone users in Canada.

They also have an Internet Division called Bell Sympatico for Internet users in Canada.

Unfortunately neither speak to each other.

So when I signed up for a Bell package to covering both services
little did I suspect that I would be receiving a bill twice - one from Bell Mobility and one from Bell Sympatico.

The story gets even better as my residential phone is also Bell Residential.

They do not speak to either Bell Sympatico nor Bell Mobility.

So to add insult to injury
I received - in fine print - under "Other Charges and Credits" a $200 Early Termination Fee on my 8 page Bell bill for - as explained to me - accepting a new "Long Distance Package " or" LD Package " which was part of the Bell Bundle.

I am really not sure if I have sorted it out
- but please learn from our mistakes in Sweden
and Telia!

Gord

heres my letter i faxed to them today about my issues,

so if anyones is starting a legal battle go ahead and email me as i will stand up and fight for my rights as a consumer krystale_e@hotmail.com

Att: Executive Office
1 866 377-0775
FEB 8 2005
To Whom it may concern, 12:10pm

November(after 2 weeks calling due to Bell Canada system errors)
I called Bell Canadas 310 bell number and ordered a cell phone.
I was put in a 3 year contract, on a promo that the rep told me was 3 months
free unlimited local calling, 2 month free web browseing,
After that itwould cost approximately 30.00 or 35.00 a month for unlimited after
8 pm and on weekends,
and I would have to pay for any additional day time minutes.

So January came around and I ordered one for my hubby,
which is a 2 year contract,
the rep then told me its 6 MONTHS FREE UNLIMITED.
2 months free web browsing,
after this its 35.00 or 30.00 a month after 8pm and on weekends.
I gave my credit card number for the instant rebate.
and I was also told I could pick my number, which I found out was wrong when I got the phone.

Now bell canada has a 150.00 charge on my home phone bill for a
cell phone, that was suppose to have an instant rebate,
From what I've been told the rep made a mistake and set the order
up differently and I would have to pay this now and
it will be credited back on my mobility bill (2 separate bills).
Now from me arguing about this, I also find out that after numerous calls
and speaking to many different reps ordering these phones then
calling back to confirm my promos (as I find Bell reps like to give different answers
each time you call).
I find out from some manager at Bell canada that these where not my promos that my promo
is 3 months and 6 months free air time out side of my after 8pm and on weekends,
Im still charged 30-35 dollars a month for the service.
(FIRST TIME HEARING THIS ONE AFTER ALL THESE MONTHS)
I specifically told this manager that this is not what her reps are telling or
implying to people, they told me "...months FREE unlimited" which tells me these months
are free and after this then Im charges my monthly rates, she then said too bad take it up
with bell mobility, which I get the same answer from them.
I told her I wanted to cancel both phones they tell me it will cost 500.00 to cancel the
contract ( "what contract?" ) Also they did not state anything about recording the call as
there would be my proof of " 6 months free unlimited" and me using my credit card for an instant rebate.
Im not agreeing to this, I want what was promised or
what I was under the understanding of what I was to receive.

Now yesterday when calling I decided to finally take names I spoke with a Gina (***)
she stated she was having someone look into this and will call me back at 2:00pm (feb 7 2005)
She never called me back, I called again around 3:00pm and was told by the rep she would
email her and tell her to call me. Guess what, she still hasn't called back as of today (FEB 8 2005).
So at 9:00am today I called again this time asking for a Bell Mobility supervisor and
got one by the name of JOYCE (operator ***, from Creekbank Mississauga office).
I explained to her what was going on, her whole answer was im sorry your package wasn't
made clear to you, theres nothing we can do but I will send off a coaching request on the
Rep.
I told her I will cancel all cells on my account and my home phone as I refuse to be
treated like dirt anymore!,
She didnt say anything but basically too bad.
Now honestly, How does this help me?
Oh yeah! Joyce also said that its 6 months free unlimited, but free unlimited is on top of a package
price. I told her noone specified this to me, I told her when I hear 6 months free unlimited,
Im thinking Im getting 6 months free unlimited calling wouldn't you?
She said Im sorry you understood it this way, but thats not what we offer.
I asked to speak with her manager she told me to fax my complaint to you.

Not only has my experience with Bell been a great flop, I find that their reps,
mislead you to make their sales quota ,as per Bells reps themselves.

I would like someone to contact me immediately today by telephone at (705) ***_**** to try and resolve this Please.

THANKS

Krista

Ontario Canada
*** ****
705-***_****

CELL NUMBER (705) ***_****

------------------------------
now i dont know if they will call and i hope they do but I deserve satisfaction, if not my next step with be taking it to the media.
BUYER BEWARE OF BUYING OVER THE PHONE REPS DO NOT EXPLAIN PLANS FULLY!

To state that other US and Canadian Telco's have implemented an Amdocs billing system with less issues is so far from the truth it is laughable.

Amdocs is being sued by many of those Telcos and Rogers had billing issues for well over a year after implementing this system. In fact some Rogers users either didn't get a bill or continued to get double billed for 6-8 months.

Bell might not have done a great job in ensuring that their Amdocs migration went better, but they are definitely no worse than any other Amdocs installation.

forgey

heres my update I have faxed my previous letter off and emailed this letter several times as well as had a bell mobility suppervissor transfer me to a voice mail for the executive office, not one person has contacted me back.
This company is a joke they lie non stop :someone will call you back in 48 hours" this is what i always get. Last time I checked 48 hours is 2 days my letters first started going out feb 8 2004, its now feb 23 2004, Is 48 hours not 2 days or maybe they mean 48 days?

Anyone doing legal action count me in!

These are all bad problems. I am currently really pissed off with Bell Mobility too.

We bought a phone in November 2003. It was really hard for us to choose to do that since we had a problem with Rogers. At the end of our 2 year contract with Rogers we wanted to buy a reconditioned panasonic phone that was supposed to be digital and analogue. It never switched over and when we went to the rogers' pavillion the lady told us they don't actually switch over. We also had really bad battery problems. Assuming we had a reconditioned phone since we stressed to the customer service agent on the phone when we bought it that we did not want to be in any contract we called to cancel. We ended being told we couldn't cancel without a charge of $200 because they didn't have any more reconditioned phones so they sent us a new one and entered us into a contract. After aruging with them for 3 months we got back $75.00 back pay for the money they kept taking out for service that they shouldn't have and we had to send the phone back. We ended up losing the $99.99 that we paid for the phone in the first place.

So, 2 years later we suck it up and go to Bell. We get this Nokia phone for $29.99 and signed up for 2 years. We took out the extended warranty for the extra year since the phones only have a year warranty. We are told that we get 3 months ulimited usage. So the first bill comes - we see "wow" we don't use what we thought we were going to. You know how the bill shows what the price "would have been" but because it's unlimited you pay $0.00 Well we assumed that when we were asked if we wanted web browsing and that next to usage it said $0.00 that the fee we were paying each month covered the usage. So here we are in the end of March - our first bill comes in that isn't unlimited usage free. It's $250.00 because of Web Browser usage. I call them up and ask why and they tell me that it's something like $56.00 a MB and you have to pay per text message. I told them that was ridiculas and I thought we were in a web usage plan. THey said the plan is only for the fee of accessing the service. The next bill we get is for $150.00 because by the time I found out about it it was the end of March which was the end of the second bill.

I tried to get some consideration in this as I was explained to the sales person that the plan we were signing up for covered the usage and he didn't indicate that you had to pay for the MB you downloaded. That is stupid because when you are trying to get driving instructions or a phone number you get their advertisement popups that you have to pay for. Plus I got charged for text messages I didn't use from advertisements as well. I also got charged for ringtones that I only listened to and didn't choose save. So we argued with them on the phone for about 4 months and we weren't getting anywhere. We ended up telling them that we weren't paying them.

Now it's February this year and we need our cell phone back. My husband is getting a new job where he is going to travel a lot plus I am opening a business. I call up bell today and let them know that I have given up on this issue and I am going to pay them the $245.00 I owe them. I drop the money off to a Bell store. I call them on the phone and tell the customer service rep my situation. She says "no problem" and transfers me to an activation agent. I tell him my situation and ask if I will have to pay a deposit to get the phone reactivated. He said I didn't. I double checked at the end of the call and he said I didn't. I was told in two hours the phone should be working. Well nothing happened so I called back and I got transferred to someone else in billing or something.

The guy was completely ignorant and refused to talk to me even though my husband said I was the one dealing with all of this and that I am the one who he wants talking to them. Anyhow, it turns out they want $500.00 to get the phone reactivated. I would have had NO PROBLEM paying that in the first place when I asked but I was told I didn't. Plus when they realized that I did no one called me. The guy told us it's not BELL who says we have bad credit it's the credit company and suggests we call them. My husband tells them that our credit is fine and the only company that would even try to report anything on us is them. He insists they didn't. My husband told them that when we signed up for the phone they didn't want a deposit and why would they now? He said that it's not his choice. Our problem is that we don't trust them not to screw us on the bill a second time so we don't trust that we would get our $500.00 back.

I think we are going to go back to rogers. We are willing to pay them a deposit if they want because at least they only lie about commitment times and not trying to rip you off for money..

HI Mellisa

I was reading your story here and as a former Bell Mobility Csr I thought I would advise you on a few things Forst off I do agree with you the rep should have explained the phone package to you in a better mannor, second if you ask to speak with a supervisor they could get your bill sorted out for you, third witht he deposti I am not sure how they are comming up with this was your phone permenenly disconected or was it just on suspension, I do highly suggest yu check your credit with equifax to be on the safe side you never know if something is on your report and it could be wrong it has happened to me if you do have to pay the 500.00 Bell will give it back to you sometimes it takes them time to do it but they weill hope this info helps you out

Just received a letter from Bell that effective with March 31, 2005, we can longer accumulate unused time and that we have in the automatic top-up service. they are in effect taking your money and not giving us the service. Have $200 in time that I use during the summer, don't use much in the winter. Another rip off.

Ed, what do you mean that we can no longer accumulate unused time and that we have in the automatic top-up service? Please explain b/c I haven't received a letter yet.

Bell Prepaid Mobility Service Customers Letter

Dear Bell Mobility Customer,

Improvements and Changes to Your Prepaid Mobility Service

As a valued Bell Mobility customer, we want to keep you informed about some additional ways that we would like to fuck you over. First, if you have accumulated any credits to date with our prepaid service by signing up for a monthly plan, then you are fucked. That's right too fuckin' bad there gone as of March 31st. You could try the alternative manual prepaid card activation but let's be real, who has the time and if you try and we will only find out and fuck you up in the next couple of weeks. We at Bell really have nothing better to do then cash you cheques and find new ways to fuck you over. That being said, thank you for be a loyal customer (sucker) and if we can provide any additional stress please call our toll FREE 1-800-wait for an hour or more to talk to a customer service representative who's hands are tied from trying to help you because their supervisor is listening to make sure they are relaying the company message, "Thank you for calling is there anything I can help you with" "Your concern is very important to us, now hold for another hour while I pretend I can talk to someone" "Thanks for holding, I checked with my sources and they have confirmed with me that you are fucked" "I hope that answers your question, Have a nice day"
On a serious note folks in order to keep the accummulated credit you will have to cancel the monthly prepaid automatic plan and purchase $10 (good for 30 days) $25 (good for 60 days) then make sure you keep topping up your account before the expirey date. Good Luck and Ma Bell is a big fat monopoly whore.