Wow. I'm starting to think maybe there's a huge market for billing systems that actually work. Rogers needs one DESPERATELY, and apparently Bell does too...

I once worked for the billing department for Time Warner. Their billing software is pretty "ghetto." It was a Java/Oracle system but it was so unintuitative to use that human errors were always there when entering data.

Ya don't worry. If there are errors, people will catch them. Ha, yeah right.

If there are errors in their favour they won't tell you. If there errors in your favour they might make a big stink about it ... or they might not notice.

I always check my bills and receipts, especially when going through scanning checkout lines. There is still error there.

"your" above is referring to the company
"they" are your customers

...wasn't too clear on that.

If you think you have problems, then perhaps you should read this! Bell Mobility has the worst Customer Service anywhere. Visit this webpage and enjoy the reading.
http://members.shaw.ca/projectx1/bellmobility.htm

I have had the very same problem---had over $200 withdrawn from my bank accunt by Bell Mobility in 3 charges ver the last 2 weeks.

I had the same problem but Bell Mob didn`t let me know for the billing error at all. I myself discovered my credit card charged twice and then the account balance is still carried forward. The worst is that I called them asking for my current account balance and the representative still gave me that carried forward amount. I was so scared that they`ll charge again in my credit card so so I'll call Mastercard to block this future transaction. In fact,It`s so terrible. You know, whenever we do sth wrong/late, companies charge us for interests/penality fees...al kind of things. However, when companies made errors, what they say is that ''Sorry Your account won`t be credited until next month''. The way they talked as if we still owed them money but the reality is they owed us money.
Customers have been abused these days. I think we should do sth together in order to have our rights back and then have Bell Mobility reimburse us a certain amount as recompensation for the inconvenience and bad billing error they had caused.

i've been dealing with this billing problem for 5 lines that i am in charge of! i have 3 lines on the amazing 65$ unlimited local calling plan that bell had for about a week so i am not too worried about the billing amounts, but i spoke to soon....i got 3 bills now in the past 3 weeks from the backlogged months and there are soooooo many extras and mistakes!!! they've been very good about fixing them and even offsetting the inoveniences with little promotions here and there.....try try and try some more, you will get something out of them for the headaches pretty easily!

Bell Mobility is going through some changes that will definitely help us all in the future, there was a glitch but in time it will all be sorted out. It is the biggest change within Bell Mobility in many, many years and that is the reason for the change. If you think for a minute that you will leave Bell Mobility for a competitor and you will not get a runaround in another way then you have another thing coming. I have been with all the providers and I must say that I have been most pleased with Bell. Bell is the only company that gives you an opportunity for an upgrade once per year as well as they are always willing to help you. I have had problems with my phones several times and they have always gone out of their way to help me. All I am saying is be patient as this will all clear up. As long as you are not being penalized then you have nothing to worry about. It will get fixed. If you have a credit card on the account just remove it until things get better. I would not leave Bell Mobility for any other provider thats forsure.

Has any one heard of any one planing any class action law suits against Bell mobility in the event that they do not fix this problem? If so let me know. I'm so tired of this crap.

Nicole: glitches can be excused/understood, the lack of communication cannot. Bell should be keeping people informed when they screw up! They aren't and that's why people are pissed off.

I Am Very Glad To Know That I Am Not Alone, When I First Signed Up With Bell Mobility, I Thought That It Would Be Ideal For Emergency's And The Family Package Was Only $ 45.00/month. The Rep Who Signed Me Up Told Me That The Mobile Browser Was Included In The Package,And Roadside Assistance,Call Waiting ETC. All For $ 45.00 /Month. Before They Started Screwing Up On Their Billing,My Bills Were The Right Price. Then I Wasn't Recieveing My Bills In The Mail , And 3 Months Went By,Still No Bill, I Tried Contact Someone At The Office,And I Get Put On Hold Because They Say They Have High Call Volume,LOL..What A Joke!!(I Wonder Why)I Finally Get A Bill 4 Months Later With Charges Extremely High,And Being Charged For What I Wasn't Using.
Then 1 Month Later I Recieve Another Bill For Double The Amount Then The Last Bill. Again, I Called The Bell Mobility And Got Put On Hold.
Getting Put On Hold Really Pisses People Off, Specially Me.Just Recently They Sent Me Out Another Bill..And I haven't Even Used My Phone Within The Last Month Or So, And They Say I Owe Over 1000,00 Dollars In Charges. I Emailed Them And Told Them I Wanted My Services Cut Off All Total And They Said They Were Still Going To Charge Me $7.77/Month And My Phones Ain't Even Activated. Now, How Idiotic Is That? I Refuse To Pay Any Charges Because I Deactivated And I Am Not Using Their Services. The Way I Look At It, It's Bell Mobilities Fault,And I Think I Am Going To Look Into Fileing A Law Suit Against Them As Soon As I Can Contact The Proper Authorities.

I am doing a project for a business class on bell mobility's billing problems
Thank you for all your feedback

bell mobility - sucks!

They don't even deserve a name with upper cases!

Its hard to believe it takes more than 3 months (could well be an understatement) to change a billing system. Is this a third world country? Anybody home? Is their CFO still getting a big pay check every week?

I called every month since August to tell them their bills are wrong and to make sure I pay the right amount. Every time I called I had to wait until I felt asleep or when someone started to talk to me, I'd forget what the heck I was going to say!

Every time I called to make changes to my account I had to wait, wait and wait to speak to someone at their mercy. And recently, you are force to listen to this totally unpleasant message from the president. Worse than answering a telemarketing call!

I got sick and tired of these phone calls so I tried using the web service... Even worse! You could never do what you wanted. Finally I thought I was smart enough to make it through one of the features (make account changes), it says this service was not ready! Really great! I don't know who they hired to design the web site. But I figured its not the web designers fault its some bozos at bell who gets a big pay check but just don't know wtf they are doing.

I totally gave up. I have only 2 more months contract and I will be gone forever. I was with Rogers before, I got 2 problems with them.... their reception is not vey good at where I live, and they refused to give me (as an ongoing customer) a better price package as what they give new customers. I personally hate Telus too and its a different story on their land line and ADSL service... I got mad as I do with bell. I was told Fido is good but I'm gonna ask more people about ti first. Too bad there isn't much other choice.

Where can we find good services!?

bell? what the hell!! this is total bs. I received my phone bill as usual, monthly so like every poor soul, i paid it then a few weeks later i receive another bill in the mail, not thinking what month we were in, guess what? i paid my bill again. BUT GUESS AGAIN!!- IT WAS FOR A HIGHER AMOUNT!! now it caught my curiosity, I KNEW WE WERE IN THE SAME MONTH---like the others, i tried calling BELL and got only the answering machine so then i decided to dial *611 from my cell thinking i would get better service-YA RIGHT-you know where i'm going with this. 2 days ago i received my 3rd bill in the mail for over $100.00 i might have to take a day off work to give BELL a visit in person.

Well well well I thought I was a good customer as I have my bell cell monthly charges comeing right off of my credit card. No fuss no hassle. However I just looked at my visa for the month of sept and I have paid twice and now I get a cell statement that says I owe them 65.00 that is comeing right out of my account. Called them on the phone and got this long message that they are going to have it fixed by Nov. So I will give them until Nov. However I would like to see something come my way because they have been useing my money. If nothing comes my way than I'll be going to another cell outlet.

I too have had billing errors on my account . They have double billed me month after month on my mastercard. Check you bills as I was supposed to be on a $45 per month plan and then was charged for many other features that I had never wanted! You call and tell them to remove it and next month its on there again!How can the CRTC allow this to happen and allow it to continue? Once you have a contract you are at their mercy. Only solution- pay to cancel contract.

Check out my lovely story at http://www.ericgiguere.com/essays/why-i-hate-bell-mobility.html. I sent the link to various press relations people at Bell and I also faxed a copy to customer service. We'll see if it gets me anywhere. I put it on my website out of sheer frustration. Guess I'm not alone!

I was allowing my son to use my Bell Mobility phone and when I was receiving monthly bills, I made sure he was aware of his minutes and we kept the bill to $40-$50 range. When we stopped receiving bills I was unaware that he was now using $100 -$200 per month -- I got 3 seperate statements totaling over $500.00 in the mail in one evening!
.
Who can possibly argue a charge that happened almost 4 months ago?
.
I tried to appeal to the CRTC - they will not get involved in cell phone business -- and of course Bell knows this.
.
I tried to communicate to Bell via the Web-- that was a waste of time. On hold for hours on 1-800 #'s.
.
This has been one of the most frustrating experiences I have ever had with a business. If you can call a group who can't even get a Billing system up in 3-4 months a Business?

Does anyone have any information about the project team responsible for this roll out? I work on IT projects and I'm just a bit curious as to what these people must be going through. Generally speaking, one would expect with such a major undertaking that an extensive testing phase would have been incorporated into the project plan, as well a backup strategy whereby the old system could be re-instated in the event of any major problems. The fact that this problem has been going on for so long suggests that this wasn't done. I would say that this qualifies as a full-on disaster as application rollouts go. I certainly sympathize with what the team must be going through as I know how stressful it can be when things go wrong at critical times, although I've never gone through anything that comes even remotely close to this and I hope I never do. Sometimes projects are given the go ahead from the higher ups with tight budgets that don't sufficiently cover contingency planning, which would be extremely unfair to the project team if that was what happened in the case. Either way, the project team has to deal with the mess and there must be lots of people working ridiculous hours these days.

Is the team predominantly internally staffed, or is it made up largely of external consultants? It would be interesting to find out. Also, I wonder how many heads are expected to roll over this blunder. I would think so given the effect this is going to have on the company's revenues and reputation. With the amount of press attention this problem has received, what sort of reaction will potential employers have when they get a CV listing the Bell Mobility Billing System amongst projects worked on.

I've been with all the cell phone companies and experienced the same thing with telus when they switched their billing system. It was a nightmare also. I had long distance charged on local calls, was put on a plan that i did not agree to, and my contract restarted for some reason. All I can say is everything started to look normal after 5 or 6 months. My bills were correct and started coming on time again. The system access fee is not a government licensing fee. The only relation that the CRTC has to this fee is that they put a maximum limit on how much each company can charge. Essentially, the fee is for the purpose of each company's network maintenance/upgrades. Over the last few years, whether I had my service through fido, rogers, telus or bell - each employee that i ask the system fee answers quite consistently with that fact. Anyway... Just wanted to point out that although it is insanely frustrating to receive these billing problems (I know because I have a Bell phone right now), big companies aren't out to scam people. Bottom line is, they will not get away with it if they did. Besides, when I called bell about my screwed up bills, the representative fixed it immediately. When I had a phone with telus and called in, their representative pretty much told me fo F*** off.

looking for information on any class action law suits that are on-going against any of the following Telus-Rogers-Bell. I am intrested in mainly two things. First why do i pay for air time you can not legally charge for "air" these companies pay no air time by the minute to anybody. Second if the provider cuts you off why do they expect you to pay for the rest of your contract when they do not provide the service?

I am outraged at Bell Mobility. I have been over charged hundreds of dollars on my credit card without my initial approval, after waiting 3 hours over a 2-day period to speak to a customer service rep, I was told the credit would take place within 10 days - right before I paid AMEX. The charge was NOT credited by Bell, and now I can't even dispute the charge because AMEX says I haven't cancelled the service, and that I should pay the amount otherwise my account will be at risk. I don't have $300 extra to pay for Bell Mobility's mistake! I'm furious!!
And would love to participate in a class-action suit against them!

I purchased a phone on a rebate plan from Bell Mobility in May. I also changed my plan to one that allows 150 minutes free long distance. They have yet to send my rebate for the phone and have billed me for every long distance call since May. This amounts to a lot of money. Of course I could never get through on their phone line. They automatically debited my Visa and Visa would not cut off their access. I sent registered letters and finally got some action from Visa. I also finally got through to Bell, after a marathon wait, and told them to send me all the money they owe me plus interest. I also told them that I no longer felt that it was safe to do business with them and wished to terminate my account. Their answer? Yes they had taken my money - no they did not apologise - no they will not pay interest - they will not terminate my account for another 30 daYS AND they will charge me $200 as a penalty for breaking my contract. Apparently never sending me the rebate for the phone and consistently overbilling me does not constitute breaking a contract on their part.

Check this complaint out. I purchased two cell phones on a rebate plan in January 2004. Things were OK but not great. But when my daughter began to travel with her boyfriend to the U.S. I have to admit I was expecting somewhat of a substantial charge since we kept in touch daily. Her boyfriend also used the cell to contact the trucking company he was employed with in Canada. It's not the long distance I was upset with though. It was the ROAMING CHARGES. Check this out. For the period ending July 17th. ROAMER USAGE: 234.63 / ROAMER LONG DISTANCE: $155.25. For the period ending August 17th ROAMER USAGE: 876.15 / ROAMER LONG DISTANCE $390.00 / And...would you believe that my total cell phone bill for the two months combined, with all charges was $2,472.21! I was extremely upset. I had to actually take out a bank loan to pay my bill. I promptly cancelled my plan but was told that I would incur penalty charges of $7.50 per cell phone per month (Total $180.00 per year) for both telephones. Needless to say, I have cancelled my ExpressVu, my cell service, am in the process of cancelling my Internet services and if I could cancel my freaking land line I would do that too!!!!!!! I HATE BELL ;-(
Bring on the class action suit dammit!!! And, customer service? What a bunch on nitwits!!!!

http://ottawa.cbc.ca/regionalnews/caches/ot_bellbills20041104.htmlhttp://ottawa.cbc.ca/regionalnews/caches/ot_bellbills20041104.html

Please send my account balance and last 3 months staements. My cell number is 519 502 1651

bell mobility has owed me $92 since I cancelled my account in June 2004. It is now Nov 2004 and I still don't have my money. Whenever I call, I get put on hold for hours, and then when someone finally does get on the phone they are insincere, unapologetic, and unhelpful.

Being in the IT field I get asked all the time for my opinion. You can be sure I will be bad mouthing bell for the rest of my life.

This is a copy of the letter I sent to the president of the Bell Wireless Mob

Mr. Newman,

I have called several times trying to reach you by telephone but I see you hide behind your customer service reps and let them take the brunt of your very un-happy customers. I have been a customer of Bell Mobility since June 2001, and in that time have paid each and every bill on time.

I was a bit frustrated by the recent billing problems but I coped with it.

Somebody from the other branch of the Bell family called and suggested that I should change my cellular phones over to my business address so I could qualify for a bundle discount. The cell phones are my work phones, I have just had them a little longer than I have had my business so they were still in my name, but it has been my company that has been paying the bills. He said I needed 4 different services to qualify. These are the services I have with your Company; 5 business lines; a watts number; long distance; high-speed internet; back-up services; Yellow Pages advertising. All of which are always paid on time and in full. But apparently that wasn’t enough. Okay, I understand the delays on the customer service lines so I am prepared for the wait.

I call November 17th and spent 36 minutes on my cellular talking to one of your reps about making the changes; alas I dropped the call before it was complete. I decided it would be better to do this from a land line the next day so as per your friendly message I called at 1pm EST. I did not wait long for someone to help me but they kept putting me on hold, I did go back and forth between 2 departments at first but finally a friendly voice came on the phone and said she understood what was going on and would help me out post haste. Most of the information I had given the previous day was still there on your files. That was 1:20. After a long time on and off of hold and being cut-off once I was told by the representative that she was unable to connect me to the department that would finalize my transfer because her phone wasn’t working so she gave me some information and a phone number to call so I could proceed with the next step. That was 2:00pm, 1 hour on the phone with “customer service”. I called the next number and was connected right away but was asked some of the same questions again then put on hold again for another 20 minutes. The girl came back on the phone and then dropped the bomb, in order to complete the transfer I would need to give Bell Mobility $1000.00 deposit. My average bill is $250 per month and I am billed in advance so to ask for 5 months of billing in advance is completely ludicrous and unreasonable. American Express has no problem giving me, a brand new customer, $5000 in credit. Petro Canada has no trouble giving me, a brand new customer, $2500 in credit. My bank, a Bank I have never dealt with before I opened my business, gave me $10,000 in credit. BUT Bell Mobility, a company I have been a customer in good standing with for THREE YEARS, wants $1000.00 deposit for a service they bill in advance. So after spending 2 hours on the phone with your company I am expected to drop $1000.00 for this so-called service.

I spent another 26 minutes on the phone today trying to make the “customer service” supervisor understand I don’t want the problem looked into or fixed but I can’t deal with a company that treats their good customers like that. I wanted my phones cut immediately and to return your phones. Interestingly enough you force us to keep the phones for another 30 days and then penalize us for disconnecting them.

I assure you Mr. Newman that I am done with Bell Mobility. I will not pay disconnection charges or any charges incurred after November 22nd, 2004.

What I want from you is the billing address where I can send my bill to you. I agree that time is a valuable thing and that it is worth something. That is what your company is all about; billing for time. So I too am going to bill for MY time. Total time is two hours and sixteen minutes at a rate of $100 per hour for a total of $300 dollars. Yes that’s right I don’t have billing by the minute anymore (I used to but that policy changed with no notice). I will of course require a $25,000 deposit to cover any future conversations I may have with Bell Mobility. Keep in mind if you do not pay this I will cut you off the ability to speak with me and send you to a collection agency.

Bill details will follow in about four or five months.

If you do wish to contact me please feel free to call, I am sure I could leave you on hold for as long as you want.

DO NOT SEND ME ANY CORRESPONDENCE, INCLUDING; MARKETING; ADVERTISING; FAN-MAIL; INVOICES; COLLECTION NOTICES; OR LOVE LETTERS. ANY MAIL SENT WILL BE DEEMED AS HARASSMENT AND APPRORIATE LEGAL ACTION WILL BE TAKEN.

Your response is eagerly awaited.

Rob Collette

As an Ex Bell Employee I'm Proud To Say None Of My Services Are With Bell.

Cell Is Telus, Television Is Rogers, Pager Is Rogers, Home Phone Is Sprint, Long Distance Is Sprint.

Bell Is Nothing But A Company Full Of Assholes, And Immigrants Not Willing To Help Anyone But The People That Speak Their Language. Bell Is Full Of Scams And Money Hungry.

I've been on phone all day with Bell trying to get Octobers bill from them....this is Nov isn't it? had to call them twice and on hold a half hour each time. I also tried calling *611 but that is now bell canada, not bell mobility anymore....they gave me an 800 number to call, which counts against your minutes. This company is a joke, they don't hold up there end of the contract and want you to pay 199.00 to get out of it. I am changing to Telus....

This is scary. It of course feels good that I am not alone, but doesn't give me much hope that this will ever be fixed, and I can get my money back.
I have two phones, calls between which are supposed to be free. I overpayed hundreds of dollars in the last three months because they started charging one of my phones for calls to the "mate" phone.
Imagine now trying to get my money back... I hate bell. On top of all the mess I had to go through with them for 2 years.. I thought an extra $15 service charge was the top of frustration... :(
I hate bell.

fuck bell. i allegedly owe them 1200 for two months usage. i called to fix it, wait about two hours, and when i'm getting close to the point where i can be helped, there's a system crash so i have to call back later. ghey.

well people, i also faced the nightmare with bell mobility, as in december of 2003, with all the assurances of a rep that there would be no problems, i was forecasting a bill of about 70.00 plus tax for two lines on a shared family plan. I was assured usage would be easy to check to avoid overages, and after 8 months, instead of approx 560.00, my payments made to them totalled over 1200.00. I suspended my lines with bell mobility, as i was getting no where with them, and then I sent my fax and email and regular mail to the office of the executive, and on the 11th hour, they called me on my new telus phone number to try and dance with me about the valid overages. I kept calm, and asked the representative for the address of service, as I would be filing my statement of claim on the following monday, and that was outlined in my 8 page letter. After giving the rep another hour to think clearly, I was called back to be advised that the cancellation fee would be waived and my final balance is quoted as zero, and they will send me prepaid return labels to return my two nokia phones. I advised that bell mobility must re-imburse me at least 500.00, or i would file a suit against them and deal with the judge regarding punitive damages... the agent did call back again about 1/2 hour later and they caved to my scenario... I guess when they read the letter over again, they realized that they weren't going to fool me...and it did help that I am a paralegal with extensive civil litigation experience. on one note.. if you say you are going to sue the corportate giant, and you have all your facts in place, then you best get on with the law suit, because, bell mobility will loose any lawsuit at this point due to their "once in a lifetime event" (billing nightmare), and it will cost them dearly if a class action lawsuit ends up for the Courts to deal with. Good luck to you all with your issues. Keep checking online, and you will see the horror stories that Bell Mobility has caused ! I consider myself fortunate at this point for not having to go to the court house, because they (bell mobility) settled, however, I was sort of hoping to go to Court and not settle until after a trial, because I wanted to call certain individuals to the stand and simply ask them how they would feel, and what would they have expected from the company, and why did it take having to come to court in the first place. p.s. I wish Goldhawk would do a cover story on this issue... so if you read this Goldhawk.. come on buddy.. do Canada a favour...fight the corporate giant for us Canucks.. and on another note... if you out there on the web haven't started with a cell phone company, you may wish to go prepaid... yes it is a bit more expensive, but you have no contract and you can control your bills, because there are no bills... Caveat Emptor is true, but Canada does have laws regarding Deceptive business practice. Good luck to all again !!!!

Hi Ryan:

I'm glad to hear your dispute with Bell Mobility may finally be over. I say "may" because I wouldn't underestimate Bell Mobility's ability to break their promises or screw things up again.

A couple of months ago I made the mistake of convincing my wife to switch from Telus to Bell Mobility, so that we could take advantage of latter's "Digital Bundle" offer. Under the offer, my wife was to receive $5 off her monthly Mobility bill while I would save $5 on my monthly Sympatico bill. Anyhow, Bell Mobility managed to screw things up royally. Ellen Roseman of The Toronto Star even took up my cause (Nov. 13 Saturday Star). After countless e-mail exchanges, which included my contacting Bell Mobility’s president and VP of Customer dis-Service (who I'm amazed has managed to hold on to his job), Bell Mobility recently left a message on my answering machine saying they have fixed the problem. Only thing is they weren't specific whether my wife and I will get the full discount owing (totaling $10 per month) or whether they just knocked $5 off her Mobility bill only. I guess I got under their skin because in their last e-mail they said they would only deal with my wife directly as her name is on the Mobility account. So I had my wife call Customer Service at *611, but she hung up after waiting on the line for nearly half an hour. Her exact words to me were: "Their (Bell Mobility's) service sucks!" Maybe they should have stuck with me. :) Personally, I think Bell Mobility has behaved in a shameful and disgusting manner which at best can be attributed to gross incompetence and at worst...I'd rather not publicly say, however you can draw your own conclusions. I recently renewed my personal cell phone contract with Telus, and their customer service was superb. It’s obvious Bell Mobility's problems run a lot deeper AND higher than technical billing issues.

My husband & I have been dealing with Bell Mobility since July/2004 re billing errors,and double payments being taken from our bank account.We had to have the bank stop letting them take money from our account.Guess what???It is now Jan.07,2005 and we are still having problems!!! I have spoken to someone from Bell each month about this problem and have lost track of the time I have spent on hold, only to be told Bell is right and we are wrong. My husband sent bank statements from July to Nov. to help their account dept with their Math problems!!.I just got off the phone with a Bell Mobility customer service lady who, I might add, treated me badly!!She told me we are now in bad standing with Bell.As hurt as my feelings are, HA HA!! I asked if they had received the statements, to which she replied- please bring this acc up todate!!!!
So If any one starts a class action suit against this company I hope they let me know.
Bell should have to tell people how many millions they have made with their NEW and Better Billing System!!!!
P.S What a novel way for a compay to obtain interest free loans!!!

I used to work in a retailer stores that sells Telus/Bell/Rogers. At that time, I was mainly focused myself to sell more Rogers. The reason is, every time I sold a Telus/Bell, the customer will come back for sure within the next 2 months. So I got so fed up. Anyways, now I work for an authorized Rogers Wireless store. To be honest, I'm pretty happy with my job. For those who said, Rogers doesn't give them a plan that they offered for new customer, I can tell you straigh up, that's wrong. Rogers let their customer to switch plans whenever the customer wants, with no additional fee and/or penalities. It will only take effective on their next billing cycle. In terms of reception/signal, that has been really improved throughout the 2003 and 2004. So many people can approved that, someone has renamed it as MAD SEEG, you can try do a search on googles about MAD SEEG and go to rogers.howardforums.com. In terms of reception signal, it also has to depends on handset. Rogers operate on GSM networks, which most comment every where in the world. Rogers operate on 2 frequencies, 1900mhz and 850mhz. If your phone has 850 and 1900mhz, I can tell you at 100%, you'll get the best reception mostly everywhere you go. Rogers has 93% of Canadian population with DIGITAL coverage. To be very honest, since summer 2003, I haven't see my phone show "NO COVERAGE".

In terms of customer service, Rogers has also been upgrading it too. From summer 2004, Rogers has a president offer to almost every EXISTING customer, the promotion was a FREE phone without paying a single buck, and the value of the phone was over $150 with a 3 yrs contract for new customers. Some customer doesn't even required to sign a contract. Then again, my words means nothing, go to rogers.howardforums.com place a search on " president offer " and you'll see.

You guys will think "ya, you say that because you work for the company". Well look, it doesn't change anything to me, either you like or hate rogers.

Personnaly thinks : Every Company has their owns goods and bads. No body is perfect, well at least not at the moment, not even Rogers.

Fido : GREAT PRICING but bad coverage.
Telus : Great offer for new customers, but bad cancelation policies and customer services.
Bell : Great coverage (with their analog system), eh.. big time billing errors, and very expensive plans.
Rogers : GREAT Coverage, reasonable price but billing system are messed up, always confused the customers. *at least the problem will be fixed in most of the time.

Now that Rogers has bought Fido, Rogers customer can also use Fido networks (if need) for free. For Fido customers, on eligible plans, they can pay $5/mth to get Rogers coverage.

Anyways, this is my own thoughts, if your current wireless service providers fits your needs, good for you.

my $0.02

kalok~

What if I tell Bell to cancel my contract and that I won't pay their 100$ extra to cancel? They've broken the contract by putting me on a new deal without my permission..and claim that it was my choice.. and I can't get out of it. Which is utter bullshit... so I told them I want to cancel and now they say it's a 100$ LOL

What can they possibly do ? Send the police?

I think the officers would side with me.

Wow! Thank God! It's not just me that's been a victim of these ***holes. Problems after problems after problems. When we called the first time, they didn't even acknowledge the error with their system. We had the free talking between two phones, and they were charging us every time we spoke to one another. Has anybody figured out a way to make them pay yet? I'm thinking they should at least let us out of our contracts for free. I thought I could get that, but it looks like it won't happen. So I'm going to have to pay $500 to get out of my two-phone contract. But I will...then I'm going to Fido, where I'm buying two new phones, and I'll never sign another contract with anybody again. If anyone has any success, please post...as will I in the case they cancel my contract.

I just this month noticed a roadside assistance charge on my bell mobility bill. I called their 1-888 number and was told this was something I signed up for when I became a customer in June. I said I dont remember seeing on my bill in June (after that my employer has paid my bills) and he said the 'promotion' ended after 2 months and I started being charged $5 per month (plus tax) for this.

He said it was for in case something happens when you are in your care driving. I said in 'my car?' I dont own a car. I never have. I likely never will (I dont think I even have insurance anymore) I would have known if signed up for this 'promotion'. If it really was a promotion when the sales rep was going over the agreement with me he surely could have 'promoted' it more.

Anyone know where on their agreement (i signed up in June 04) this shows up?

Worst services you can get … is from BELL CANADA ... phone line, internet, cable to sum up everything “do not bother with them.” I work with them myself and I have got what is called a corporate account with them. They fucked up my bills and their customer service is the horrible one. They do not know how to speak the language and they simply waiting to hear this from your mouth that “I don’t want this service” next thing you know is your phone gets cut off. And while you are busy getting the line back you will see how you have 100$ charge for breach the 2 years contract. Well I have had their internet service too poor quality stupid technicians keep in mind all these so called techs need to do over the phone is know how to type the problem to the computer and know some little terminology about computer and follow the preset instruction they have on the monitor. What my point is when you see them being unable to help you that mean they don’t even know how to read or simply type. Don’t’ think they actually know what they are talking about for all they are they are inbound telemarketers and no surprises they end up wanting to sell you shit. And please do not fall for their “I will suspend your internet simpatico so you will always have your account with us”….. The chances are you will end up loosing some of those modem or cat5 wires and here it comes some 270$ charge for those …
Bell Canada … and so many other companies have become scammers that is all they are
They are what you can call a giant telemarketers that have right to call you anytime they want for you have already got their service. Their internet is fucked it is truly shitty this guy called me … saying “you download high volume of GBs”, I surely do me respond “movies and music!!!??? You know that is illegal!!!” now with 7$ a month you can access our download center that will allow you to down….. I cut him off.” PLEASE DISCONNECT My SERVICE”

OMG>....i am not on a contract....and i have had billing problems and issues since July/August...thats 6 months..of hell....and i see im not alone....all i can do is shake my head...does anyone have the email of the president..it apprears the formula is first initial...7 characters of last name@mobility.com
YIKES! I HATE THESE GUYS!

I absolutley hate Bell canada-mobility and will not recommend them to anyone, their reps are not properly trained and give out the wrong info over and over to benefit them,
In 3 months time over 2 cell phones I have spent days on the phone with them.
They withheld info on me on purpose to get the sale as well as setting up this sale incorrectly.
I was told I would have a 2 year contract for my cell, which is no problem, They told me that the first 6 months is free, unlimited, 2 months free web browser which was fine with me, they then said after the 6 months its 30.00 a month after 8pm and on weekends is free, anytime after that is .25 a min, which i agreeed and and everything is fine until today 28 days later, i called them on a bell canada billing issue to find out they didnt give me the instant rebate as for some reason the rep just didnt feel like using my credit card but that for my 6 months promo i still have to pay the 30.00 a month.that the promo was for unlimited calling outside of my after 8 and on weekends, but of course no one told me this even after my many attempts to call them after ordering my phone to verify that im receivng 6 months free. I havent recieved my first bill yet i havent even had the phone for 30 days but they are telling me that i will have to pay 199.00 to cancel this contract that of course i havent yet signed the papers to and mailed them back.

I am sueing Bell Mobility. They provided free trials of services, then billed me for them after the trial even though I never used them. We never even setup a password for voicemail!

In addition, after moving I contacted Bell Mobility Customer Service and asked to cancel one of our phones (my wife was using it at our old home during the transition time). As it was no longer of any use to us, we just wanted to cancel it.

The representative informed me that should I wish in the future to switch the phone over to 'pay as you go' that it would cost me $35. But to save the fee I could simply place the phone in suspension instead.

So I agreed believing it wouldn't cost me anything to do this and put the phone away in a box in the closet. But when I took the time to review our bill, I saw that from last summer to present I was charged:
- $5. a month for mobile browser service
- $4. a month for message centre express
- $7.75 a month for suspension of the phone in the closet
- tax on all of it
for a total of about $135.

But what REALLY made me angry (fuming!!!) is that when I called to cancel that phone that is away in my closet I was told it would cost me $7.75 for an additional month, plus a $25. fee plus something like $7. system access fee plus tax (over $40.) to just cancel it.

There is no damned way I will pay $40. more to cancel the phone I wanted cancelled in September. I was lied to and coerced into suspending that phone being misinformed it would save me money.

Bell Mobility are bastards - outright theiving bastards!

If you are in Ontario, simply fill out a form and bring it to your local court house. Here's what you need:

http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/

I have been a customer with bell mobilty for over 2 years and recently just signed up for a 2 year contract. I am sick and tired of their usless service and have been experiencing problems with my bill almsot every single month. Recently i phoned to adjust one of my bills which they had made an error with and then they tell me that I have to pay extra if i want to keep my free evenings and weekends. I told them that when someone signs a contract they are assured of that rate plan until the contract is over and I have this written in the terms and policy of bell mobility. The manager did not even consider what i was saying and raised her voice at me and told me that my plan has changed once again. She was extremely arrogant and kept repeating herself. No one had even informed me about the change in my plan and the only reason i found out was because i had called. Bell mobility is very inconstant with their billing and different representatives assure me that i will never encounter these problems again however the next month another rep changes the story around and gives me some other bs and says that what the other representative did not know what they were doing.
i am very disappointed with their services and advice nobody to ever sign a contract with bell mobility