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iBook Power Adapter Dead

My iBook's power adapter died today and I can't recharge/plug in my machine until I get a new one. The iBook has 2 hours of battery life to spare. Luckily the power adapter is covered by the extended warranty I bought in December otherwise it would be $129 to replace.

The most annoying thing about Apple warranty claims is that they don't trust their service providers to have replacement stock. When you go in for a claim the service rep checks out the machine to make sure it's actually broken and then they have to order the replacement part from Apple and wait for it to arrive before they can fix the machine.

So I have to wait 3-5 business days for the new power adapter. I couldn't even buy a new power adapter (I've been wanting two for a while now) because B.Mac didn't have any in stock. These aren't rare power adapters either -- they are used on iBooks and Powerbooks. Another store, The Mac Group has one in stock but for $149! $129 plus tax is crazy enough, thanks.

I understand the reseller warranty system might be in place to prevent fraud but what if this Mac was my only computer? Isn't there some customer service pain-in-the-ass factor and fraud risk break even point?

Posted at April 02, 2004 at 05:54 PM EST
Last updated April 02, 2004 at 05:54 PM EST
Comments

Shitty man. I've read about a lot of people having trouble with their iBook's hardware. That's too bad because Mac has always (I thought) had a good reputation for good hw.

» Posted by: Jim at April 3, 2004 03:08 PM

The ibook that ryan owns (G3 between 1 and 2 years old I believe) had a mobo flaw across the board ;-)

» Posted by: aforward at April 6, 2004 03:51 PM

Yes, and those flaws were aknowledged by Apple and they offered free replacements (mine was still covered by warranty at the time). I should actually make sure that the new motherboard I got wasn't in that same bad batch. But I have no idea how to check that (the serial # for the iBook is for the whole machine).

» Posted by: Ryan at April 6, 2004 07:57 PM

MacAlly makes an iBook adapter. I come to this string late, but for future users, you can get a MacAlly adapter that will power your dual USB (white) iBook, tiBook or alBook for about $49 -- maybe cheaper if you shop around.

» Posted by: Brian at October 8, 2004 03:36 PM
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