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Mainstream Computer Retail

Computers are a lot like cars. They both cost quite a bit of money. You can't judge a car's total performance by looking at just its engine just like you can't do the same thing with processors. Both are very complicated.

There are car and computer afficionados/experts. The majority of people know little about neither -- they actually trust someone to give them the straight goods.

So when these people go to buy a PC, they can easily be mislead. They don't know what they want. I mean, they want a PC -- but do they need 6 PCI slots? "What's a PCI?". Yeah, exactly.

So the major assemblers (I hestitate to call them manufacturers) put all of the right things in a nice pretty box and then sell it like a toaster. The only problem is, you may not be able to add two more bread slots if your mother-in-law comes to visit for an extended period of time.

I can't blame the assemblers for trying though. The PC market grew like wildfire because of the Internet. Now people are surfing the net with their 2 year-old toasters wondering "can I get an upgrade on this thing or not?".

Of course they can't. They bought a crap motherboard, integrated sound and a case they can't open without voiding the warrantee. So who do we blame for consumer ignorance? Them or the companies profiting from them?

Posted at September 28, 2002 at 10:25 PM EST
Last updated September 28, 2002 at 10:25 PM EST
Comments

well, ahem.. speaking from first hand experience :-), I would blame all 3 parties. The Assemblers, the Sellers, and the Buyers. However, I would put more blame on the Sellers because if the the buyer is not happy, then perhaps he/she wasn't told or asked the right questions about their requirements. The Assemblers and just after mass production and making money, the Seller's goals should be making money and making Buyers happy. Of course, the Assembler should make products that they would also use themselves! Not always the case with some of the crap I've seen. As well, If you're spending over a $1000 on a product, you _SHOULD_ research it well and not count on the Seller spoon feeding you everything, even though they should, but we know they won't.

» Posted by: Roy at September 30, 2002 03:49 AM

I wouldn't trust a seller to give me the straight goods on anything. They're going to tell you just enough information to sell the thing to you. As a buyer, you should expect this.

I would never buy a car without my dad looking at it. He knows cars. If you have a friend that knows computers, use them so you don't get hit in the junk.

» Posted by: Ryan at September 30, 2002 12:47 PM
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